Return Policy
We want you to be completely satisfied with your purchase. Review our return policy details below.
Return Timeframes
Our Return Policy
Due to the nature of collectibles and trading cards, all sales are final. However, we stand behind every order and will gladly accept returns in the following situations:
- You received the wrong item
- Your item was damaged during shipping
How to Return Items
Contact Support
Email us at support@pulltrader.app with your order number and reason for return.
Receive Return Authorization
We'll provide you with a return authorization number and shipping instructions.
Ship Your Return
Package items securely and ship to the address provided with your return authorization.
Processing & Refund
Once received, we'll process your return and issue a refund within 5-10 days.
Refund Methods
Refunds will be processed back to your original payment method or your Pulltrader Wallet balance. Credit card refunds may take 5-10 business days to appear on your statement.
Shipping Costs
For approved returns (wrong item or damaged in transit), we'll provide a prepaid return shipping label at no cost to you.
When Submitting a Return Request
To help us process your return quickly, please include the following when you contact us:
- Your order number
- Photos of the item received
- Description of the issue (wrong item or damage details)
Questions About Returns?
Our customer support team is here to help with any return questions or concerns.